Troubleshooting

Here are answers to the most common problems marketers run into. If your issue is not covered, contact support with your account details.

Common issues

I did not receive my verification code

• Check that you entered the correct email address or phone number.
• Check your spam or junk folder for email codes.
• Make sure your phone has network coverage to receive SMS.
• If the code expired, request a new one from the sign-up page.
• You can also sign up using Google, which skips the verification step.

My account is locked or I forgot my password

• Use the Forgot password option on the sign-in page to reset your password.
• If your account is locked, wait a few minutes before trying again, or contact support.

My email or phone number is "already registered"

You will see "The email address is already registered" or "The phone number is already registered" when the email or phone you entered is already linked to another Safaribid account.

• Every account is linked to a unique email and a unique phone number - they cannot be shared between accounts.
• If you signed up with an email address, you were required to enter your phone number in the profile section. Once your account was complete, that phone number became permanently linked to it and cannot be used to create another account. The same applies to email.
• If the email or phone already belongs to you, log in with that existing account instead of creating a new one.
• If you need a new account, use an email address and phone number that have not been used for Safaribid before.

A referral did not count

• Make sure the person signed up through your unique referral link and completed their sign-up.
• Referrals are counted once the sign-up is completed through your link.
• If a sale you expected does not show in your dashboard, contact support with the details.

The vendor I onboarded has not signed up

• Confirm you entered the vendor's email or phone correctly when onboarding them.
• Let the vendor know to check their inbox or SMS for the sign-up link.
• If the vendor needs their details changed, contact support.

I have not received a payout yet

• Confirm your payout details are set up and up to date in your dashboard.
• Check your wallet for pending amounts and the payout schedule.
• If a payout is still missing, contact support with your account details.

Still need help?

Reach out to Safaribid support and include:

• Your account details (phone number or email).
• A short description of the problem.