Safaribid DocsUsing your account
Shop on Safaribid, place orders, track deliveries, reorder, and review your purchases.
Your Customer account gives you a complete shopping experience: browse products, manage your cart, check out securely, and follow your delivery all the way to your door.
Shop for products
Shopping happens on the Safaribid shop. Browse products from local vendors and open any product to see more details.
Browse products
Use the search bar and categories to explore the marketplace, filter the results, and open any product to see its description, price, and photos.
Add products to your cart
When you find a product you want, click Add to Cart and it is added to your cart.
Adjust the quantity
You will see quantity controls with + and - buttons that let you adjust the quantity before checking out.
Manage your cart
Use the cart button in the top navigation bar to open your cart.
Change the quantity
Change the quantity of any item using the + and - buttons.
Remove items
Remove items you no longer want.
Review your order
Review your order before you proceed to checkout.
Check out
When you are happy with your cart, confirm your order and click Checkout.
Not signed in?
If you start checkout without being logged in, you will be redirected to sign in. Once you complete the sign-in or sign-up process, you will be brought straight back to the checkout page to finish your order.
Track your delivery
After you place an order you can follow it live. Safaribid sends you real-time notifications at every stage, and you can track your delivery from confirmation all the way to your doorstep.
Real-time notifications
Safaribid notifies you at every stage of the delivery, so you always know where your order is.
Delivery updates
You will see updates as your order:
- Is confirmed by the vendor.
- Is assigned to a driver.
- Leaves the vendor.
- Arrives at your delivery address.
Reorder past purchases
Your order history keeps a record of everything you have ordered.
Order from your history
To order the same items again, open a past order and use the Reorder option - no need to add items back to your cart one by one.
Rate and review
After a delivery you can rate and review the product and vendor. Your feedback helps other customers make informed choices and helps vendors improve their service.
Returns
If there is a problem with an order, get in touch with support as soon as possible. Have your order details ready so the issue can be resolved quickly. See Troubleshooting for common issues.
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