Troubleshooting

Here are answers to the most common problems drivers run into. If your issue is not covered, contact support with your account details.

Common issues

I did not receive my verification code

• Check that you entered the correct email address or phone number.
• Check your spam or junk folder for email codes.
• Make sure your phone has network coverage to receive SMS.
• If the code expired, request a new one from the sign-up page.
• You can also sign up using Google, which skips the verification step.

My account is locked or I forgot my password

• Use the Forgot password option on the sign-in page to reset your password.
• If your account is locked, wait a few minutes before trying again, or contact support.

My email or phone number is "already registered"

You will see "The email address is already registered" or "The phone number is already registered" when the email or phone you entered is already linked to another Safaribid account.

• Every account is linked to a unique email and a unique phone number - they cannot be shared between accounts.
• If you signed up with an email address, you were required to enter your phone number in the profile section. Once your account was complete, that phone number became permanently linked to it and cannot be used to create another account. The same applies to email.
• If the email or phone already belongs to you, log in with that existing account instead of creating a new one.
• If you need a new account, use an email address and phone number that have not been used for Safaribid before.

My application is still under review

Driver applications are reviewed and approved by Safaribid before you can go online. If your application has been under review for a while, contact support with your account details.

I am not receiving delivery requests

• Make sure your status is set to online in the driver app.
• Check that your vehicle and documents are up to date and approved.
• Make sure you have network coverage to receive notifications.
• If you still do not receive requests, contact support.

I cannot go online

Check that your application has been approved and that your vehicle details and documents are complete. If you still cannot go online, contact support.

I have not received a payout yet

• Confirm your payout details are set up and up to date in your dashboard.
• Check your wallet for pending amounts and the payout schedule.
• If a payout is still missing, contact support with your account details.

Still need help?

Reach out to Safaribid support and include:

• Your account details (phone number or email).
• A short description of the problem.