Troubleshooting

Here are answers to the most common problems vendors run into. If your issue is not covered, contact support with your account and store details.

Common issues

I did not receive my verification code

• Check that you entered the correct email address or phone number.
• Check your spam or junk folder for email codes.
• Make sure your phone has network coverage to receive SMS.
• If the code expired, request a new one from the sign-up page.
• You can also sign up using Google, which skips the verification step.

My account is locked or I forgot my password

• Use the Forgot password option on the sign-in page to reset your password.
• If your account is locked, wait a few minutes before trying again, or contact support.

My email or phone number is "already registered"

You will see "The email address is already registered" or "The phone number is already registered" when the email or phone you entered is already linked to another Safaribid account.

• Every account is linked to a unique email and a unique phone number - they cannot be shared between accounts.
• If you signed up with an email address, you were required to enter your phone number in the profile section. Once your account was complete, that phone number became permanently linked to it and cannot be used to create another account. The same applies to email.
• If the email or phone already belongs to you, log in with that existing account instead of creating a new one.
• If you need a new account, use an email address and phone number that have not been used for Safaribid before.

My store is still under review

Vendor stores are reviewed and approved by Safaribid before they go live. While your store is under review, it is not visible to customers. If your store has been under review for a while, contact support with your account details.

My store is not showing to customers

A store only appears to customers once it has been approved. If your store is approved but still not visible, contact support with your store details so we can look into it.

I cannot add a product to my catalog

• Check that you filled in the required fields - name, price, category, and stock level.
• Check that your product photos uploaded correctly.
• If the product still will not save, contact support with the details.

A customer says their order is delayed

When you confirm an order, a driver is assigned to pick it up and deliver it. Make sure orders are confirmed as soon as they come in, and that your stock levels are up to date so you do not accept orders you cannot fulfil.

I have not received a payout yet

• Confirm your payout details are added and up to date in your account.
• Check your dashboard for the payout schedule and any pending amounts.
• If a payout is still missing, contact support with your account details.

Still need help?

Reach out to Safaribid support and include:

• Your account details (phone number or email).
• Your store name if the issue is about your store.
• A short description of the problem.